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Orders

How do I place an order?
Add products to cart, click 'Checkout', enter your address and pick a payment method. No account required — a guest account is created automatically.
Can I modify or cancel my order?
As long as the order is not being prepared, you can cancel from your account or by emailing us. Once shipped, the standard 14-day return applies.
How do I track my order?
You receive a tracking email upon shipping. All your tracking numbers are also in 'My account > Orders'.

What are the delivery times?
Belgium: 1-2 working days. France, Netherlands, Germany, Luxembourg: 2-4 days. Other EU: 4-7 days. Outside EU: contact us for a quote.
What are shipping costs?
Free shipping from € 89 in Belgium. Otherwise calculated by weight and destination at checkout.
Do you ship to pickup points?
Yes, throughout Belgium and France via our partners. Select the pickup point at checkout.

How long do I have to return?
14 days after receipt to return a product in its original state and packaging. Free in Belgium with our prepaid label.
What's the warranty?
2-year legal warranty on all new items. For wear parts (pads, tyres, battery), warranty covers manufacturing defects only.
How do I swap a helmet that doesn't fit?
Return it in its original packaging within 14 days. We refund and you reorder in the correct size — no direct swap, it's faster this way.

Which payment methods do you accept?
Card (Visa, Mastercard, Maestro), Bancontact, Apple Pay, Google Pay, PayPal and bank transfer. All secured by our provider.
Is payment secure?
Yes, your card data never transits through our servers. All over HTTPS via a PCI-DSS level 1 certified provider.
Can I split the payment?
Yes, 3x or 4x with no fees available from € 100 cart (subject to eligibility), offered at checkout.

Do you fit tyres bought from you?
Yes, by appointment in our Liège workshop. We also fit tyres bought elsewhere (small surcharge).
How do I book a slot?
Email with your vehicle, the service and 2-3 time slots. Same-day confirmation. All info on the Workshop page.
Do you do track prep?
Yes: pressure, fluid levels, ride height, lockwiring on request. Book early for track day weekends.

Do I need an account to order?
No, you can checkout as a guest. An account just helps you find your orders, returns and motorcycle garage.
How do I delete my account?
Email us from your account address with 'Account deletion'. We process within 30 days per GDPR.
What do you do with my data?
Strict minimum: order, delivery, support. No reselling. Full details in our privacy policy.

Email us, reply within 24 working hours. For urgent matters, the general help center stays open.